You will love Client2Central
Client2Central is a powerful web-based help-desk application that is advanced far beyond anything else on the market. It offers a tremendous advantage for small to medium-size businesses.
There is nothing to install. You focus on providing your clients with great assistance, while we provide a cutting edge web application for you to fully support these clients.
Check some features
With Client2Central your company can provide a foolproof ticket system that tracks each support query in one centralized location, from the moment it comes in, to the time it’s resolved, eliminating duplication of effort or conflicting answers by different support staff.
Client2Central makes it easy for the support agent to save an answer in a centralized knowledge database of frequently asked questions, easily searchable by all support staff (whether it’s one person or 10 different people) so that future queries on the same issue can be answered more easily and efficiently. The result is that customer queries are handled quickly, centrally, expertly, with a minimum drain on the business’s resources.
Client2Central has focused on solving a problem that has frustrated many help-desk systems: getting a higher percentage of feedback from customers about their satisfaction with the support provided. Client2Central features what it calls “Feedback Mood Faces” to make it more inviting for customers to provide feedback. These Mood Faces appear within seconds after the support issue is resolved — five brightly color-coded faces with different expressions.
Because the Mood Faces are friendly and appealing, as well as fast and easy to use, customers are more likely to comply, providing clients with a higher percentage of useful feedback in real time — which offers them an immediate opportunity to maintain customer loyalty by following up on any complaints.
Client2Central provides powerful reports and graphs to monitor how each operator is doing, or to find out a specific client’s thoughts about your company and its support. You will be able to quickly make adjustments and exceed customer expectations.
Client2Central is extremely user-friendly — simple enough so that even a business that is not technologically sophisticated can be up and running in less than 5 minutes. Besides its ease, because it’s web-based, Client2Central takes care of all technical maintenance. There’s no worry about servers, upgrades, security holes, etc.
We are so pleased with the application’s ease of use, we made a working demo available for a trial run on our sandbox.
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